At CannaMazing, we want getting your order to be straightforward. Whether you’re receiving a delivery at home or collecting your order in Alberton, here is everything you need to know about delivery, collection, returns and refunds.
1. Nationwide Courier Delivery
We offer courier delivery throughout South Africa.
- Delivery cost: Courier charges apply to all nationwide orders. The applicable delivery fee is calculated and displayed at checkout.
- Delivery time: Courier orders generally arrive within 1–3 days after dispatch. Delivery times may vary depending on your location, courier schedules and circumstances beyond our control.
- Tracking: Where tracking is available, we will provide your tracking details once your order has been dispatched.
Please ensure your delivery address and contact details are correct when placing your order.
2. Local Delivery Around Alberton
We offer local delivery within a 20 km radius of Mayberry Park, Alberton.
- Minimum order: R500.
- Delivery area: Alberton and surrounding areas (within our 20 km delivery radius.)
- Delivery fee: Local delivery charges apply and will be confirmed when your order is arranged.
- Same-day delivery: May be available depending on your order time and delivery arrangements. Please contact us to confirm availability.
Local delivery areas
Our local delivery area includes Mayberry Park and surrounding parts of Alberton and Johannesburg South.
Areas may include:
- Alberton and Alberton North
- Alberante
- Albertsdal
- Alrode and Alrode South
- Brackenhurst
- Brackendowns
- Florentia
- General Alberts Park
- Meyersdal
- New Redruth
- New Market and New Market Park
- Raceview
- Randhart
- South Crest
- Verwoerdpark
Please note: This is a guide to nearby areas, not a guarantee that every address in each suburb is covered. Local delivery eligibility is confirmed according to the delivery address and its distance from Mayberry Park.
If you are unsure whether your address falls within our delivery area, contact us before placing your order.
3. Collection in Alberton
Collection is available for members at our collection point in Mayberry Park, Alberton.
Collection arrangements and collection details are provided through our Members Area. Please check the Members Area or contact us before arranging to collect your order.
4. Payments
All orders are paid through our website checkout.
We use PayFast to process payments securely. Please follow the payment instructions at checkout to complete your order.
Your order will be processed once payment has been confirmed.
5. Returns and Refunds
Due to the nature of our products, we generally do not accept returns for change of mind, incorrect selections or products that have been opened or used.
However, if your order arrives damaged, defective, incomplete or incorrect, please contact us so we can assess the issue and arrange an appropriate resolution in accordance with applicable South African consumer law.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible after receiving your order.
Include:
- Your order number
- A description of the problem
- Photographs of the product and packaging, where relevant
Please keep the product and its packaging until we have advised you how to proceed.
How are refunds handled?
Where a refund is approved, it will generally be processed through the original payment method, where possible.
The time it takes for the funds to reflect in your account may depend on your payment provider or bank.
6. Need Help With Your Order?
If you have questions about delivery, collection, returns or refunds, please contact CannaMazing before placing your order or as soon as an issue arises.
We will help you determine the best way forward.